Key Account Activation FAQ

What is my Wake Tech ID and Key Account Login?

Your Wake Tech ID is a 7-digit number given to all students. Your Key Account Login is your first initial, middle initial, and last name (example: John A. Doe = jadoe). To retrieve your Wake Tech ID and Key Account Login, go to my.waketech.edu. Under the login area, click the link What's my login? Enter the information requested, and you'll receive your Wake Tech ID and Key Account Login.

I get a student verification error when I try to activate my account.

If you're getting a student verification error, make sure you enter your information completely and accurately. If there are any inaccuracies, the system will not recognize your account. One of the most common errors is pressing the spacebar when entering your information. Pressing the spacebar and adding that extra space will cause problems with the activation process. Press the TAB key instead after entering your information to go to the next field.

How long do I have to wait to register for classes after activating my account?

Once you have successfully activated your Key Account, you can log into WebAdviso and register immediately.

NOTE:  Please make sure of your designated registration date before trying to register. You will also need to contact your advisor in case of any academic holds.

I have forgotten my password. How do I reset my password?

If you are logged into My Wake Tech (http://my.waketech.edu), you can click the Change Password button in the log out box, or click Change My Password under the top menu item Support.

If you're logged out of My Wake Tech (http://my.waketech.edu), you can click the What's my password? link located underneath the Password field in the log-in box.

On the following page, click the Procede to Password Change button. You will be taken to the Password Reset and Account Activation page. Before resetting your password, you will need to enter your Key Account Login, Birthday (MM/DD/YYYY format), First and Last Name, and your Wake Tech ID Number. On the next page, you will be prompted to answer one of your security questions. Before you can reset your password, you must answer your security question correctly.

NOTE: The answer to your security question is case-sensitive.

NOTE: If you have not selected your security questions, you will need to select and provide answers for them. For more information and assistance on how to do this, see the article How To: Set My Security Questions and Answers.

How do I reset my password if I'm on WebAdvisor?
If you're on WebAdvisor, click the Reset My Password link located on the bottom right-hand side of the page. This will take you to the Password Reset and Account Activation page.

What is considered an acceptable password?

Your password:

1. cannot contain your account name or parts of the your full name that exceed two consecutive characters
2. must be at least 8 characters in length
3. contains characters from three of the following four categories:
• English uppercase characters (A through Z)
• English lowercase characters (a through z)
• Base 10 digits (0 through 9)
• Non-alphabetic characters: for example   @   #   %   :   -
4. cannot contain the characters:   !   &   {   }   ~   "   `   '   <   >   +   =   [   ]   *   $

If you need assistance activating your Key Account or Outlook Live account, look under the Support menu, and click Ask Our Staff. The Wake Tech Help Desk will provide assistance via email. Please make sure you enter all of your information accurately for a response. You can also contact the Help Desk at 919-866-7000 for assistance.